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Customer Service, Shipping & Returns

How Our Ordering System Works

On each product page, you can select from the drop-down menue the quantity you would like of that item - default is 1 - and clicking the 'Add to Cart' button. This will add that product to your 'Shopping Cart'. You can then click on the "Continue Shopping" button, the "View or Edit Your Cart" button, or check out by clicking on the 'Proceed to Checkout' button. 

When you go to 'Checkout Now' you'll begin the check out process. You will now be on our secure SSL encrypted server.

If you are a Returning Customer, fill in your email and password under "I'm a Returning Customer" on the right side, and click "Continue". If you have forgotton your password under "Forgot your password?" click on " Forgot your password?" and follow the instructions.

If you are a new customer you will see on the left the title "I'm a New Customer". Choose whether you would like to "Checkout as a Guest", or "Register an Account". The benefits of registering is a faster checkout in future and the ability to track the status of your order and view past orders. Registering DOES NOT store your credit card information. We DO NOT keep credit card information on file. Click "Continue" and fill out the "Billing and Account Details". Choose a password. You will receive an email from us with your username and password. Save it where you will be able to find it next time you order.

If your billing and shipping addresses are the same then check the "I also want to ship to this address" box, and click on the "Bill and Ship to this Address" button. If your billing and shipping addresses are different then un-check the "I also want to ship to this address" box, and click on the "Bill to this Address" button.

If at any time you wish to go to a previous screen DO NOT click the browser back button, click the "Modify" button on the right side and it will take you to any of the screens you have already completed.

Select the shipping option you would like and click "Continue".

If you have a Gift Certificate or Coupon go to the "Redeem a Gift Certificate or Coupon" box and enter the code. If you have any instructions or comments, please add them in the "Order Instructions/Comments" box in the lower left. Click "Continue".

On the left side of the page under "How Would You Like to Pay?" select to pay either by PayPal or Credit Card. If you want to pay by credit card, or Bill Me Later (for $99+ orders), on the right side click on "Don't Have a PayPal Account?" Fill in your credit card information, or choose th Bill Me Later (for $99+ orders) and click the "Review and Continue" button. After checking your order click the "Pay for Order" button. 

You will then receive a confirmation of your order via e-mail, usually within 15 minutes. If you do not receive an order confirmation within 15 minutes, please check your junk mail folder. 

You will also receive an email when your order ships.

The Payment Methods We Accept

We accept Visa, Mastercard, Discover, American Express, PayPal and Bill Me Later (for $99+ orders).

Making Changes to Your Order

If you would like to make changes to your order, please email us telling us the changes you would like to make. We will e-mail you back a confirmation that the change has been made, if the order has not already been shipped. If an order has already been shipped to you, we can make arrangements for you to return to us any unwanted items or send you another package with additional items. For more information about returning an item, please see below. 

A Problem with Your Order

If you experience any problems with an order: an order has not yet arrived, the wrong item was shipped to you, an item came to you damaged, you are unsatisfied for any reason, or you have any concerns about your order, please email us.

Our Return Policy

We do sincerely hope that you are happy with the items you have purchased from PushpaRainbow.com. If however something does not meet your expectations, you may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Here are the instructions if you need to return a product:

Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

You will receive a confirmation of your order via e-mail, usually within 15 minutes. If you do not receive an order confirmation within 15 minutes, please also check your junk mail folder. Orders are usually shipped within 5-7 business days. We ship U.S. Postal Service or United Parcel Service. If you have any questions or concerns about where an order might be, please email us. We will be very happy to assist you.